Refund Policy

Last updated: August 13, 2026

Food products are final sale once opened

Our wraps are raw, dehydrated, and made without preservatives, so we can't accept returns on opened bags. Please don't mail products back to us. For food safety reasons we can't put them back into circulation.

When we'll refund or replace your order

We'll send a full refund or a free replacement if:

• The bag arrived punctured, wet inside, or with a broken seal
• The wraps were spoiled on arrival, or you found something in the bag that shouldn't be there
• We shipped you the wrong wraps
• The wraps arrived with less than 30 days left before their best-before date, unless you bought them on clearance or marked short-dated

What we can't cover

• Taste and texture. That one's personal, and we can't refund it. If a wrap tastes genuinely off or spoiled, that's a defect, see above.
• How a recipe turned out. Your technique and your oven do a lot of the work, and we can't guarantee the result.
• Spoilage after delivery. Our wraps need the fridge or the freezer, see the freeze tip below.
• Sale and clearance items, unless they arrived damaged.

Reporting a damaged or wrong order

Get in touch within 3 days of delivery. We'll need:

1. The product itself, so hang onto it rather than tossing it
2. Photos of the damaged packaging or product, and of the shipping box
3. Your order number

Send it all to sales@wrapitupraw.com. Once we approve a claim, your refund or replacement goes out within 5 to 7 business days.

Shipping

If the address on the order was wrong, we can't refund the order or the shipping. Once the carrier marks a package delivered, we're not able to cover it going missing from your doorstep. If you refuse a delivery without talking to us first, we can't refund that either, since food that has travelled and come back usually can't be sold again. Weather and carrier delays sit outside what we can compensate for.

Changing or cancelling an order

Cancel or change your order any time before it goes to the carrier. Once the shipping label is made and the package is handed over, it's locked in.

Freeze tip

Our wraps are fresh, not shelf-stable, and keep about 14 days in the fridge. If you're not eating them right away, freeze them the day they arrive. They defrost in minutes.

Refund taking a while?

Check your bank account again first. Then check with your credit card company, since refunds can take 5 to 10 business days to post. Still nothing? Email us and we'll sort it out.

Contact

sales@wrapitupraw.com
35 Yale Crescent, St. Catharines, ON L2R 7T3
wrapitupraw.com