Refund Policy

Last updated: August 14, 2026

Food products are final sale once opened

Our wraps are raw, dehydrated, and made without preservatives, so we can't accept returns on opened bags. Please don't mail products back to us. For food safety reasons we can't put them back into circulation.

What qualifies for a refund or replacement

We'll send a full refund or a free replacement if:

• The bag arrived punctured, wet inside, or with a broken seal
• The wraps were spoiled on arrival, or you found something in the bag that shouldn't be there
• We shipped you the wrong wraps
• The wraps arrived with less than 30 days left before their best-before date, unless you bought them on clearance or marked short-dated

See Reporting a damaged or wrong order below for how to submit a claim.

What we can't cover

• Taste and texture. That one's personal, and we can't refund it. If a wrap tastes genuinely off or spoiled, that's a defect, see above.
• How a recipe turned out. Your technique and your oven do a lot of the work, and we can't guarantee the result.
• Spoilage after delivery. Our wraps need the fridge or the freezer, see the freeze tip below.
• Sale and clearance items, unless they arrived damaged.

Reporting a damaged or wrong order

Get in touch within 3 days of delivery. We'll need:

1. The product itself, so hang onto it rather than tossing it
2. Photos of the damaged packaging or product, and of the shipping box
3. Your order number

Send it all to sales@wrapitupraw.com. Once we approve a claim, your refund or replacement goes out within 5 to 10 business days.

Shipping

If the address on the order was wrong, we can't refund the order or the shipping. Once the carrier marks a package delivered, we're not able to cover it going missing from your doorstep. If you refuse a delivery without talking to us first, we can't refund that either, since food that has travelled and come back usually can't be sold again. Weather and carrier delays sit outside what we can compensate for.

Changing or cancelling an order

You can cancel or modify your order anytime before it’s handed over to the carrier. Once the shipping label is created and the package is transferred, the order is finalized and can’t be changed.

Order Errors & Cancellations

We reserve the right to cancel any order if a pricing, quantity, or checkout error occurs due to a website or system malfunction. This includes situations where the product price, shipping cost, or total amount is displayed incorrectly or not displayed at all. If such an error occurs, the order will be voided and fully refunded.

Customers are responsible for reviewing their final total at checkout. Orders with incorrect totals caused by technical glitches will not be honored.

Freeze tip

Our wraps are fresh, not shelf‑stable - they keep for up to 3 weeks in the fridge.

If you won’t enjoy them right away, simply place them in the freezer on the day they arrive. They stay perfect for up to 6 months, and thaw in just minutes with no planning needed.

Refund taking a while?

Check your bank account again first. Then check with your credit card company, since refunds can take 5 to 10 business days to post. Still nothing? Email us and we'll sort it out.

Contact

Email us at sales@wrapitupraw.com